Universal Merchant Bank (UMB) has appointed Mrs. Daphne Oppong as its new Head of Human Capital, marking a strategic move in its ongoing brand refresh and commitment to people-centered transformation.
The bank described the appointment as a vital part of its evolving leadership structure, designed to enhance its impact in Ghana’s financial services sector. Mrs. Oppong brings a wealth of experience in human resources, having worked across banking and manufacturing industries throughout Africa.
She specializes in Organizational Design, Culture and Change Management, Policy Development, and Talent Management. Her leadership is expected to align people strategy with UMB’s vision of inclusive growth and operational excellence.
UMB CEO Dr. Philip Oti-Mensah welcomed her appointment, stating:
“Daphne’s arrival strengthens our people-first culture. As we reimagine our brand, her purpose-driven leadership will help shape a future-ready workplace rooted in community values.”
This move comes amid a series of leadership changes tied to UMB’s broader goals, digital transformation, community engagement, and long-term growth. The brand refresh will soon roll out a new visual identity and service model aligned with UMB’s evolving mission.
Mrs. Oppong, a Certified Senior Professional in Human Resources (SPHRI), holds a Stanford LEAD Certificate, an EMBA from the Paris Graduate School of Management, and a Bachelor of Commerce from the University of Cape Coast.
In her remarks, she said:
“I’m honored to join UMB during this transformative period. I look forward to driving a people-first agenda and building an inclusive culture that reflects our shared purpose.”
In her new role, she will lead HR transformation, focusing on employee engagement and performance improvement across the bank.
